Music Chests Refund Policy
Return and Refund Policy
At Music Chests, we strive to ensure your satisfaction with every purchase. If you have received an incorrect or damaged item, we are here to assist you. Please read our return and refund policy carefully.
Customers are advised to inform us of any incorrect or damaged items within 3 business days of receiving their order or parcel. We are unable to process any claims made after this period.
Customers must notify us by contacting our customer support team at firstname.lastname@example.org within the stipulated three-day period. Please provide your order number, a brief description of the issue, and the reason for the return.
Upon contacting us, customers are required to provide clear photographic evidence demonstrating the damage or incorrect item received. Photos help us assess the situation accurately and expedite the resolution process.
Acceptable Photo Proof:
For damaged items: Clear photos showing the extent of the damage, including any damaged packaging.
For incorrect items: Clear photos of the received item and its packaging, highlighting any disparities from the ordered product.
Guidelines for Incorrect Items:
If you have received an incorrect item, please wait for instructions from our customer support team on how to proceed with the return. We will provide specific guidance on the return process, as we only accept returns for items that are damaged or incorrect.
Upon receipt of the necessary documentation, we will review the case and provide one of the following resolutions:
Replacement: We will send a replacement for the damaged or incorrect item at no additional cost.
Refund: If a replacement is not feasible, we will issue a refund for the affected item's value.
In cases where a return is required, we will provide instructions on the return process and cover any associated shipping costs.
This policy does not cover issues arising from customer negligence, misuse, or any other reasons not directly related to the quality of our products.
Order Processing and Shipping Policy:
Our typical store orders are designed to be delivered within 2-3 days.
However, due to a significant increase in orders, our processing time may extend to 7-15 days from the date of purchase.
Rest assured, our team is working diligently to fulfill orders as quickly as possible.
You will receive an email notification as soon as your order is shipped.
This email will include tracking information, allowing you to monitor the status of your delivery.